FREQUENTLY ASKED QUESTIONS
The Answers You Need
Have a question? Want to learn more about our store? We’ve compiled a list of some of the most popular questions, accompanied by our thorough answers. If you can’t find what you’re looking for, contact us.
WHAT OUR YOUR RETURN POLICY?
You can indicate your intent to return within 14 days of receiving your product. You have a further 14 days after indicating your intent to return to then return your products.
In the unlikely event there is a problem with a product please contact us on 01900816000 and we will try our best to help resolve the problem over the phone.
WARRANTY RETURNS
If you wish to claim a product/part under warranty, please contact us so we can try help resolve your issue without the need to return the product/part back to us.
Please note our product(s) carry a 'return to base' warranty, meaning you are in charge of the return postage costs.
When returning a product/part, make sure to include your order details, contact details and reason for return in the packaging. Our returns address is:
Forth Engineering
Risehow Hydraulic Centre
Flimby
Maryport
CA15 8PA
CAN I COLLECT IN STORE
In store collections are welcomed, please ring to check availability on 01900816000
WHAT ARE THE PAYMENT OPTIONS?
We accept cash onsite, credit and debit card, credit and debit only via web shop